Help

Web-imported recipes open the original recipe page

When you open a recipe imported from the web, the original recipe page is shown as it is, so that visits reach the people who create the recipes.

The web page image is shown only when both of these are true:

• "Keep offline" is on for that recipe (the image is on your device)
• you are not connected to the internet, or the original page is gone

There are two ways to turn it on:

1. Check "Save for offline viewing" on the import screen before saving
2. Turn on "Keep offline" on the recipe's detail screen

Images saved for offline viewing are stored only on your device, not on our servers.

I see ads when I open a recipe. Why aren't they removed on a paid plan?

When you open a recipe imported from the web, the original recipe page is shown as it is. Any ads inside that page are served by the original website, not by Recipe Note.

• Recipe Note's own ads are the ones shown on the app's own screens, such as the home screen and the recipe list. Basic removes the always-on ads, and Premium removes all of them
• Ads on the original website appear just as they would if you opened that page in a browser. They are not removed on a paid plan
• Ad revenue on the original site supports the people who create and publish those recipes. Recipe Note does not strip it out, and Recipe Note earns nothing from those ads

I can't save a web page for offline viewing

Pages with special content such as videos and advertisements may not be saved correctly. When the save screen appears, try the following:

1. Scroll the page so that all images in the page have been shown
2. Close any ads or pop-ups covering the page
3. Tap "Save for offline"

• Pages that have been taken down, or that require signing in, cannot be saved
• To save it again, turn "Keep offline" off and then on again on the detail screen

Web recipe ingredients are not imported automatically.

Depending on the site, automatic ingredient import may not be supported. Please wait for the target website to be supported.

I can't import recipes from Instagram, X, or other social apps / a sign-in screen appears

For sites that require signing in to view posts, such as Instagram and X (formerly Twitter), you can import recipes after signing in to that site on the import screen inside the app.

1. Open the recipe post in the social app or your browser, then choose "Recipe Note" from the share menu
2. When a sign-in screen appears on the import screen, sign in there (first time only; you won't need to sign in again)
3. Once the post is displayed, tap "Save recipe" to import it

• Your sign-in information is stored only in the app's built-in browser on your device and is never sent to Recipe Note's servers
• If the post does not appear after signing in, share it to Recipe Note again
• Posts from private accounts are visible only if you follow that account
• "Sign in with Google" may not work in the in-app browser. Please try signing in with your password instead
• Importing may stop working due to changes on the social media platform's side

How many photo pages can one recipe hold?

Recipes you create with the camera or from photos on your device (photographed recipes) can hold the number of pages below, depending on your plan. A two-page spread in a cookbook can be kept as a single recipe.

Recipes imported from the web stay at 1 page on every plan. This is because the original recipe page is shown as it is when you open them.

Adding, replacing, deleting and reordering pages

• Add: tap "+" at the end of the thumbnail row in the save wizard or on the image editing screen
• Replace: select a page and tap "Replace"
• Delete: tap "×" on the thumbnail. The last remaining page cannot be deleted
• Reorder: press and hold a thumbnail, then drag it

Tapping "+" once you have reached the limit opens the plan information.

If you change or cancel your plan

Pages you have already saved are never deleted. Only adding more pages is blocked — replacing, deleting, reordering and editing existing pages keep working as before.

Is my data backed up automatically when I create an account?

Yes. Once you create an account and sign in, your recipes, ingredients, notes, tags, cooking days, and images are saved to the cloud automatically and kept in sync at all times. You do not need to run a backup manually.

Syncing happens automatically at these times:

• When you save or edit a recipe
• When you open the app or return to it from another app
• When your device comes back online after being offline
• When you pull down to refresh on the Home screen

You can keep editing while offline. Your changes are saved on your device and sent to the cloud automatically once your connection is restored.

When you switch devices, simply sign in to the same account on the new device to restore your data. Cloud storage for images is available on all plans (Free, Basic, and Premium).

If you are not signed in

If you use the app without signing in, your data is stored only on your device. It is not saved to the cloud, so if you uninstall the app or lose or replace your device, your data will be lost and cannot be recovered. We recommend creating an account to keep your data safe.

Data retention on the Free plan

On the Free plan, if you do not use the app for one year (365 days) after your last use, your account and your server-side data (including recipes and images) are deleted automatically.

• Simply opening the app extends the deadline. As long as you keep using the app, your data will never be deleted.
• We send a notice to your registered email address 30 days, 7 days, 3 days, and 1 day before the scheduled deletion date.
• Deleted data cannot be recovered.
• While a Basic or Premium subscription is active, your account is not subject to this automatic deletion.

If you do not plan to use the app for a long period, we recommend backing up to Google Drive beforehand. Backups stored in Google Drive are not affected by this automatic deletion.

Is there a backup function?

You can use the backup function using Google Drive. Make sure that the backup destination Google Drive has enough space to store the recipe data, and then back up. You can check the data size from your device's app info screen.

Can I carry offline-saved images to a new device?

Only with a Google Drive backup. Web page images saved for offline viewing exist only on your device and are not stored on our servers, so back up to Google Drive from "Backup / Restore" on My Page before you change or lose your device.

• Backups never run automatically — please run one yourself
• Restoring also brings back your "Keep offline" settings
• Photos you took yourself or added from your gallery are saved to the cloud automatically and are not affected

Where is the backed up data in Google Drive?

It is saved in the storage location dedicated to RECIPE NOTE of Google Drive. The saved data is hidden and cannot be viewed. You can only view and delete the stored data size. Please refer to the procedure below.

1. On your computer, go to drive.google.com
2. Click the settings icon, then click Settings.
3. Click Manage apps.
4. Find the RECIPE NOTE entry.

A communication error occurred during backup / restore. After that, communication errors frequently occur. What should I do?

Please follow the steps below.

1. Log out of the logged-in account. Log in again.
2. Back up or restore again.
3. Keep the Backup / Restore screen open.

How do I delete my account?

You can delete your account and all of your server-side data from within the Recipe Note app.

Deleting your account from within the app

1. Open the app and sign in
2. Open My Page
3. Tap "Delete account" at the bottom of the menu
4. Follow the on-screen instructions and enter the confirmation keyword "DELETE"
5. Tap the "Delete account" button to confirm

What gets deleted

• Your account information (email, sign-in credentials)
• Recipes, tags, cooking days, and images stored on the server
• Local data saved on the device you are using

30-day grace period after deletion

Once you delete your account, you can no longer use it, but your server-side data is retained for 30 days. You can restore your account during this period. If you deleted your account by mistake, contact us at makitsystem@gmail.com with your registered email address.

After 30 days, all of your server-side data is permanently deleted and can no longer be restored.

What is NOT deleted automatically

• Active subscriptions on App Store or Google Play
• Backup data stored in Google Drive

Active subscriptions on App Store or Google Play are NOT automatically cancelled. If you have an active subscription, cancel it first from the subscription management screen of each store. You can delete your account after the cancellation status is reflected.

If you have already uninstalled the app or cannot sign in

If you are unable to delete your account from within the app, please contact us at makitsystem@gmail.com with the following information:

• Your registered email address
• Sign-in method (Google or Apple)
• Approximate date when you registered

We will process your deletion request within 7 business days of receiving it and send a confirmation email to your registered address. After that, the same 30-day grace period applies as when you delete your account from within the app, and your server-side data is permanently deleted once it has elapsed.

Contact Us

For inquiries regarding this app, please emailmakitsystem@gmail.com